Saeid Saeida Ardakani
Abstract
With its ever-increasing significance, corporate social responsibility is becoming a main topic in hotel industry. A reason is that corporate social responsibility affects customer loyalty. Hence, corresponding allocation of resources is not regarded as a cost here; rather, it is an investment towards ...
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With its ever-increasing significance, corporate social responsibility is becoming a main topic in hotel industry. A reason is that corporate social responsibility affects customer loyalty. Hence, corresponding allocation of resources is not regarded as a cost here; rather, it is an investment towards improved status of competitive advantages. The present paper aims to investigate the influence of corporate social responsibility on customer loyalty with regard to the roles of customer trust and satisfaction as mediators. A Questionnaire was used to gather the data. For this purpose, 106 questionnaires were distributed among costumers of 3-star and 4-star hotels in Yazd. Content validity, convergent and divergent validity, and reliability of the questionnaire were approved by experts’ comments, PLS method, Cronbach’s Alpha and composite reliability, respectively. The survey is descriptive in terms of purpose and the method is metrical. Data were analyzed by PLS and SPSS using a Partial-Least-Squares modeling of structural equations. Results showed that corporate social responsibility has significant and positive influences on customer trust and satisfaction. Customer trust has significant and positive influences on customer satisfaction and loyalty, and customer satisfaction has a significant and positive influences on customer loyalty
Saied Saieda Ardakani; Seyyed Mohammad Mousavi; Meysam Shafie Roudposhti
Volume 9, Issue 27 , October 2014, , Pages 117-142
Abstract
AbstractToday, many organizations including tourism service offices rely on many systems to start their business and to survive in this complicated competitive environment. Business Intelligence as a system is regarded a competitive advantage and a critical factor in the success of organizations. Business ...
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AbstractToday, many organizations including tourism service offices rely on many systems to start their business and to survive in this complicated competitive environment. Business Intelligence as a system is regarded a competitive advantage and a critical factor in the success of organizations. Business intelligence, by integrating organization’s information and data provides the administrators with the possibility of tracking and controlling the key processes of the organization and is a basis for making effective decisions. After identifying the dimensions, factors and components of business intelligence, this paper goes to the hypothesis testing using methods of statistical analysis, then if the hypothesis is accepted, it will investigate the significant differences between the variances using ratio variance homogeneity test. In case of the absence of significant differences between the variances, the Duncan test agent will be used for sorting and ranking the factors. Finally, using TOPSIS fuzzy techniques, it will rank all the components of business intelligence. This paper comes to the conclusion that Tourism offices, concerning all aspects, have been in an acceptable condition and the human resource factor in the internal dimension and customers in the external dimension have been of the utmost importance
